Thank you for supporting us with the purchase of in-game items; we really appreciate it.
We would ask you to first check your purchase history with Apple or Google to see if it is pending, as we won’t be able to assist until they have completed your transaction.
You can reach out to Google or Apple’s support if you suspect there are any issues with processing your billing.
If your purchase has been completed in your purchase history and you are still seeing an issue, please open a ticket using the hyperlink or through this link below:
https://catalystblack.zendesk.com/hc/en-us/requests/new
Before you reach out to us, we recommend that you prepare the information listed below:
1. Your username and user ID (Ex: MyName#1234).
2. Your exact time and date of purchase.
3. A screenshot/s of your purchase receipt (if any).
4. Name or ideally screenshot of the specific bundle/gear that you purchased.
5. Make and model of your device.
6. Screenshot/describe any anomaly in the game (if any), that you think may cause the issue.
Your answer to the information above is necessary so we can swiftly resolve your issue in the shortest manner possible.